4.1 Sandbox Interactive provides access to the Website and the Game including various Services. The User can play the Game after setting up a User Account (“User Account”), downloading and installing the Game Client software and redeeming an unused product key (“Game Key”) to his Account. A Game Key can be obtained by purchasing a game pack from the Website and can only be used (“redeemed”) once, for a single User Account. Game Packs are available in the form of “Starter Packs” or, prior to 9th July 2017, of “Founder Packs”.
4.2 Devices and whom is entitled to Play
4.2.1 The Game may also be played, depending on future availability, via an application for mobile devices (“App”). An App is currently available for Android and in development for iOS. Apps are usually not directly provided by Sandbox Interactive but by a third party provider (“App Store”). A separate user account with such App Stores may be necessary for the purpose of downloading the Apps. The goal of Sandbox Interactive is to deliver the same gaming experience on all devices including mobile devices. However, due to technical or platform limitations game performance, graphics quality, sound quality and response times achieved by playing on mobile data connections and/or mobile devices and/or connected devices may not be completely equivalent to those when playing via stationary data connections and/or stationary devices. On some devices and operating systems, certain functions and contents may not be available at all. The official release date for Albion Online communicated on the Website refers to the Game’s availability on Windows, MacOS, Linux and Android. Release on other platforms might happen at a later date. The release on iOS will happen at a later date which will be communicated on our Website once determined.
4.2.2 Only natural persons may register for the Game and set up a User Account (“User Account“). Once Users have registered and set up a User Account and have received and redeemed the Game Key they may play the Game in compliance with the Game Rules. Participation in the Services is for entertainment purposes only, any use of the Services for commercial purposes is prohibited unless specifically allowed in these Terms or the Game Rules. Promoting the Game on YouTube, Twitch and other video and streaming sites is permitted, but, in our sole discretion, we can withdraw that permission at any time by notifying the User in writing.
4.2.3 Only persons of legal age or persons whose legal guardians have provided consent to the use are allowed participation. At the time of registration for our Services, the User represents that he is of legal age and of legal capacity or that his legal guardians have provided consent. If the User is a minor, then the legal guardian must provide consent. We are entitled to request at any time written proof of the User's legal age or the written consent of the legal guardian. As soon as a minor uses his User Account after he becomes of legal age, then all agreements in connection with him/her concluded before achieving legal age are deemed approved provided he does not revoke the approval toward Sandbox Interactive within two weeks upon reaching legal age.
The Game is what is known as a Massively Multiplayer Online Role Playing Game (MMORPG) taking place in a medieval-style fantasy game world.
4.4 In-Game-Features, Virtual Benefits and Premium Features
The User may acquire Virtual Benefits from a Game-Shop in exchange for real money to use in connection with the Game. Sandbox Interactive may restrict the award or use of Virtual Benefits based on your country of residence or other factors. Sandbox Interactive may offer the opportunity to purchase Virtual Benefits from a Game-Shop for real money and to utilize Virtual Benefits directly in exchange for paying a fee. The User will be expressly notified if the service offered is not free and the User will be informed about his right of withdrawal (if any). Sandbox Interactive informs the User of the respective features, requirements and prices of the Virtual Benefits prior to the purchase. The Virtual Benefits are available after the Users have made their payment, in some cases, depending on availability, using virtual currency or real money. Note: Some Virtual Benefits may also be received through gameplay or as part of a Game Pack.
4.4.1 Premium Status (Subscription)
18.104.22.168 User may acquire Premium Status for real money for one of their Game Characters for a specific period of time (“Premium Time”). The associated fee is paid for the entire period up-front. This acquisition of Premium Time for real money concludes a subscription agreement (”Subscription”) with Sandbox Interactive for the respective Game Character. When the remaining Premium Time on the Game Character is 3 days or less, the Subscription will automatically be renewed for the same amount of Premium Time originally bought and with the same means of payment. If a User with an active Subscription for a Character acquires additional Premium Time for that Character, the time at which the Subscription renews is pushed back by the amount of additional Premium Time acquired.
22.214.171.124 The User can stop the automatic renewal of a Subscription by cancelling it giving 5 business days’ notice to Sandbox Interactive in text form (email will suffice) or by using the account management section provided by Sandbox Interactive for cancelling a Subscription. We may still accept a shorter notice period, but have no obligation to do so. The Subscription can be canceled without giving reasons. Please note that there will be no partial or full refund for already acquired Premium Status, neither in the form of real money nor in any other form, unless explicitly specified in these Terms and Conditions.
126.96.36.199 The User has the opportunity to acquire Gold, the Premium Currency, for real money. Gold can be used in-game to acquire Premium Status and other Virtual Benefits, such as so called vanity Items, and other content or services that we may offer from time to time. Gold can also be traded in-game with other Users and via the in-game currency exchange, though we explicitly reserve the right to restrict, modify or remove the User’s ability to do so.
4.5 General Ruleset for Virtual Benefits
4.5.1 Users are prohibited from selling, purchasing, renting, leasing, offering, accepting, disseminating or copying Virtual Benefits, including Virtual Currency, within and/or outside the Game - in whatever form – to/from third parties unless expressly permitted by these Terms and Conditions or the Game Rules. An in game-system provided by the Game or by Sandbox Interactive to trade Virtual Benefits of the Game constitutes such an exception. In this case, the transfer of Virtual Benefits from one User to the other is only permitted if the transfer takes place - no matter if within or outside the Game – either without any form of consideration or with consideration if the consideration consists solely of Virtual Property or Virtual Currency of the Game and such is transferred within the Game itself or via a function provided by the Game. The acquisition of Virtual Benefits in exchange for any form of consideration other than Virtual Property or Virtual Currency of the Game is expressly prohibited. If the User trades or exchanges Virtual Benefits on a large scale without a comparable value obtained within the Game, then it is assumed that the User violates this rule. The User is entitled to provide counter-evidence.
4.5.2 By making a selection from the Virtual Benefits credited to their User Account to be used in the Game, Users specify performance regarding characteristics of the Game and modify the gaming experience within the Game Rules and the scope granted to them by the “purchase” during the Term or the duration of the Virtual Benefits. The scope and duration of Virtual Benefits are subject to run-times and expire at the end of the period identified in the Shop or during the purchase. The permission to use Virtual Benefits ends at the latest at the time when the agreement to use the Game concluded between User and Sandbox Interactive expires or is terminated.
4.5.3 Virtual Benefits that can be bought for real money can often also be obtained in-game through other means, for example by purchasing them with Virtual Currency or by trading with other players. When a Virtual Benefit is initially bought for real money for an Account, it counts as having been bought for real money for that Account only. As a general rule, Virtual Benefits bought for real money by an Account do not count as a having been bought for real money by any other Account, for example, if the other Account obtains that benefit via an in-game trade. If an Account buys a certain Virtual Benefit for real money, but also has obtained or obtains more of the same Virtual Benefit via in-game means, then every time the Account transfers, uses, consumes, trades, loses or spends a portion of that Virtual Benefit, it is assumed that those parts of the Virtual Benefit acquired with real money by that Account are used first. Under no circumstances shall we be required or liable to refund or compensate a User in relation to any Virtual Benefits that have not been bought for real money as defined above.
4.5.4 The User understands, accepts and agrees that he holds no interest, monetary or otherwise, in any feature or content contained in the Game, including without limitation the Accounts registered to him or any Virtual Benefits.
4.5.5 As a rule, Users may only use Virtual Benefits purchased for real money after they have expressed their consent and have acknowledged, prior to the purchase, that they lose their right of withdrawal.
4.5.6 There is no return policy on Virtual Benefits. Virtual Benefits acquired through virtual currency or real money cannot be exchanged back to virtual currency or real money subject to any constellation regulated in these Terms and Conditions.
4.5.7 Sandbox Interactive may decide to change features of the Game at its own reasonable discretion, unless this is legally deemed to be unacceptable for the Users, and to cease offering its services, subject to the provisions regarding the termination of this Agreement. The Virtual Benefits and Services offered by us in exchange for virtual currency or real money may be discontinued, modified or removed from the User’s Account by us at any time in our sole and absolute discretion. We have no obligation to continue making offers available for the redemption of Virtual Benefits. Sandbox Interactive is entitled to reduce and/or increase the prices for Virtual Benefits with regard to the future and to create and sell new Virtual Benefits at any time.
4.5.8 Sandbox Interactive may, in their sole and absolute discretion, make regular changes to the Game’s balance. This includes, but is not limited to, the power of particular items, the design of the game world, features of the game and the entire virtual economy. This may result in a significant perceived reduction of the in-game strength of a User’s Virtual Benefits. We will not be required to provide any in-game or out of game compensation for this.