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Recent DDOS Attacks and Compensation

Albion Online recently suffered from a series of DDOS attacks. Find out more about the attacks and the upcoming compensation here!

August 11, 2017 at 4:20 PM by Enya

Dear Albion Community,

In the first two weeks post launch, our servers had some performance issues, causing frequent reboots and some zones in the game being unavailable due to overcrowding. We have announced compensation for this here.

Unfortunately, on Saturday, August 5th, we had a short DDOS attack followed by an extortion attempt, which we of course did not comply with and immediately reported to the relevant law enforcement agencies.

This was followed by heavy DDOS attacks from Sunday, August 6th onwards. Properly defending against well-executed DDOS attacks is a very challenging task, and far harder than a quick Google search might suggest. In close collaboration with leading experts in the field, we are making significant progress. Recent attacks have impacted the server's performance, but generally were not successful in bringing it down. Our defenses are constantly being optimized and fine-tuned. Having said that, we are not in a position to give the "all clear" just yet.

To compensate players for the outages caused by the past days' DDOS attacks, we are awarding an additional 7 days of premium time to all characters that played with active premium any time between July 17th and August 11th (UTC time). This means that those premium characters who had also been affected by the server issues immediately post-launch will now get 14 days extra premium time in total.

The compensation will be given out during the daily maintenance tomorrow, August 12th.

The ongoing server attacks are extremely frustrating for all players. Tackling them is our utmost priority. We will certainly get them under control, and expect to make further progress of the coming days.

Some of you might be worried about the long-term impact of the server issues on the future of the game. Our philosophy here is quite simple: We have always believed and consistently communicated that Albion Online is a game with a long-term focus. We have been working on the game 5 years, with the goal that it shall be successful 5 or even 10 years down the road. What counts is the longstanding quality and longevity of the game, and not just riding the hype wave around release. While the release hype has of course taken a hit due to the attacks, in the long term, it won't matter, as the lasting success of a game is solely dependent on how good it is.

So, let's fix the current issues, and get on with it!

You will hear from us again once the DDOS attacks have been fully dealt with. Until then, you can follow the current server status here or by following our new Twitter account @AlbionService.

Your Albion Online Team


Sigaros August 23, 2017 20:40

Your forum post & Twitter are not up to date or accurate, the last update was over 15hours ago and the server is just as bad now as it has been all week and some.

This post was made almost 2 weeks ago and nothing seems to have changed apart from the reasons. I would appreciate it if there was an actual accurate way to see if it is even worth opening Albion up before wasting time trying to Hell Gate and rubber banding around for a while till one team wins in a cluster of who lagged more. READ MORE SHOW LESS

Iraku August 23, 2017 10:44

Why don't have build 2 server? One for EU and One for USA? bha...

BuzzBurner August 23, 2017 03:39

Relax. Sandbox has shown they are willing to compensate us for these DDOS attacks. I'm sure we will get this lost time back. READ MORE SHOW LESS

Makiru August 23, 2017 00:46

laaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaag CANT PLAY THIS GAME READ MORE SHOW LESS

zvala August 22, 2017 14:30

Havent been able to play the game for the past 10 days... Reason? Lag lag lag lag lag... and more lagg READ MORE SHOW LESS

derhexer August 22, 2017 10:35

lag as never seen before... READ MORE SHOW LESS

Deathblade August 22, 2017 06:31

Im ready to play but this lag is the end of me. READ MORE SHOW LESS

GnomishRage August 21, 2017 19:35

wtf is going on this game is lagging so much

Drekky August 20, 2017 17:00

You guys have done a great job dealing with the attacks, I am happy now =) Thanks you guys! READ MORE SHOW LESS

ZioBurlone August 20, 2017 11:36

the game is still offline. i hope paypal we refund my money with a contestation READ MORE SHOW LESS

Maric August 19, 2017 20:46

Keep fighting the good fight. Don't give in. READ MORE SHOW LESS

Legic August 18, 2017 22:07

To many crashes ill go back playing runescape

Fekki August 15, 2017 11:12

Thanks for your hard work, btw I wish that wallpaper too ^_^ Please give it to us :( READ MORE SHOW LESS

foxcon August 15, 2017 06:23

why today disconecting?again DDOS?? READ MORE SHOW LESS

Cruelizon August 15, 2017 03:22

GJ team. Keep up the transparency, honesty, hard work, optimism and most importantly, the love for the game. READ MORE SHOW LESS

EffinFrazee August 14, 2017 19:06

Also.. agree with Saro...
we need the wallpaper size of this hamster pc image.

EffinFrazee August 14, 2017 19:04

Great picture on the link that led us here!
Potatoes and a hamster running a computer tower; which has been impaled by all of the swords... and maybe even a glaive? READ MORE SHOW LESS

antiherozero August 14, 2017 18:49

Thank you for the hard work and the compensation. People should be grateful instead of whining, sniveling children about this. You are running a business, which has cost a lot of money to develop, and we should be grateful. READ MORE SHOW LESS

Saraph August 14, 2017 06:31

yall crazy.


Targun August 14, 2017 05:18

Fair and square. Keep up the good work. READ MORE SHOW LESS

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