Playing Albion Online

  • Availability

    • Can I play Albion Online on my phone?

      Albion Online is available on Android (and in beta on iOS). While the game may run on some phones, it is only officially supported for mobile on devices with screens of at least 7 inches to let everyone experience the game in its intended form. While we understand this may be inconvenient for some players, we believe that this screen size requirement ensures that all players, mobile or otherwise, get the full MMO experience.

    • Which platforms is Albion Online available to play on?

      Albion is available on Windows, OSX and Linux. You can already download the Android .apk, but full Android and iOS Support will be available at a later date.

      Please note that public testing is not available on iOS. This is due to issues with publishing on Apple's App Store, and we apologize for any inconvenience. The iOS version will be available at some point after release.

    General

    • Will Albion Online be translated into [language]?

      Albion Online is already available in several languages: English, German, Russian, French, Polish, Brazilian Portuguese and Spanish. We are always keeping an eye on whether it is feasible to add additional languages.

      We want our localization to be of the highest standard. Implementing and keeping a new language is up to date is a serious effort - and if we do it, we want to do it right.

  • Reporting bugs & cheats

    • There's a bug in the game. How do I report it?

      You can report a bug in game by typing the following into your chat window: #bug “report”. You will get a confirmation that it has been transmitted to us and we will look into it.

      The best way to submit a detailed report is via our forums: https://forum.albiononline.com/index.php/Board/6-Bugs/.

      Please make the report as concise and detailed as you can, including, if applicable:

      • The name and tier of the bugged weapon/building/item, etc.
      • The name of the bugged ability
      • Exact numerical values

      Important note: Please make your bug reports as clear as possible. Reports such as “my sword isn’t doing enough damage” are not helpful, and slow down the QA team. Try something like “my T2 Broadsword autoattack should be doing X points of physical damage, but is only doing Y.”

      Thank you in advance for your wonderful reports – every bug we can find and squash means a better Albion Online!

    • How do I report cheats and exploits?

      Please note that we take cheating and exploit-abuse very seriously, and our usual reaction is an immediate ban of the corresponding accounts.

      You can help us in detecting cheats and improving our cheat prevention and detection.

      Please observe the following process:

      • Do not make the exploits or cheats public. This will only encourage other players to try them out / use them as well.
      • Do not alert the alleged cheater that you are going to file a report! We have an internal tool that allows us to track alleged cheaters, thus collecting valuable proof and also some background info on how the cheat/exploit actually works.
      • Do not start using the cheat/exploit yourself. It is okay to reproduce the cheat once while making a video of it to send to us as proof, provided that this does not grant you an in-game advantage or hurt other players.

      Please report cheats and persons you suspect of cheating through either our reports forum (which only employees of Sandbox Interactive can read) or by sending an e-mail to support@albiononline.com. Please include the following information:

      • Character name of the alleged cheater
      • Short description of the cheat/exploit: how does it work, what does it do? Can you reproduce it? How?
      • Ideally link to a video showing the cheat/exploit in action

    Albion Online on Steam

    • Can I play Albion Online on Steam with a pre-existing account?

      To play Albion Online on Steam, it is necessary to purchase the game through Steam and create a new Albion Online account. Pre-existing Albion Online accounts that were created anywhere other than Steam will not be able to play through the Steam client.

      Click here to read a statement from our Game Director about pre-existing accounts and Steam.


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